NAIT accreditation queries
Find out what to do if you have a question or concern about the NAIT accreditation system, accredited organisations or approved audit agency.
Queries about the accreditation system
If you have a question, complaint or concern about the accreditation system:
- call us on 0800 482 463
- submit a query using our online form.
We will talk to you about your concerns and investigate any complaints.
If you can’t resolve your query this way:
- call us on 0800 482 463
- submit a query using our online form.
We will contact the accredited organisation and ask them to address your query within 10 working days. If we aren’t satisfied with their response we may:
- organise a performance audit of the organisation
- ask the organisation to demonstrate compliance with the relevant NAIT Standard
- issue a Non-conformance Notice if the organisation doesn’t comply with the NAIT Standard, and give them a month to respond
- suspend or revoke the organisation’s accreditation.
If you can’t resolve your query this way:
- call us on 0800 482 463
- submit a query using our online form.
We will talk to you about your concerns and investigate any complaints.