Knowledge Management Specialist

About the role

Ko wai mātou - About OSPRI:

OSPRI is the livestock sector’s integrated disease management and traceability agency and a critical part of New Zealand’s agribusiness and food economy. OSPRI currently manages three major national programmes: TBfree (directed at the eradication of bovine tuberculosis), M.bovisfree (directed at attaining freedom from M.bovis) and NAIT (National Animal Identification and Tracing System). 
 
At OSPRI, our values guide everything we do. We're purpose led in our vision, powered by people who are passionate and exceptional at what they do, and stronger together through partnerships and collaboration. Most importantly, we deliver by thinking ahead, adapting and preparing for tomorrows challenges and opportunities to ensure we deliver real results. On farms, in communities, and across the country.  

Kōrero mō te tūranga - About the role: 

As the Knowledge Management Specialist at OSPRI, you will be responsible for ensuring the Support Centre operates with clarity, consistency, and confidence. You will do this by translating business changes into actionable content and supporting continuous improvement through knowledge integrity.  

In this role you will be responsible for keeping our people informed by delivering training, designing learning materials and overseeing our quality assurance within our Support Centre, ensuring we consistently deliver exceptional customer service. 

You will also own and lead the development of the Knowledge Base, a critical learning and support tool for our Support Centre, ensuring it is practical, accurate, and up-to-date. Using your analysis, networking, and collaboration skills, you’ll continuously improve this resource to empower our people to deliver the best possible experience for our farmers. 

Kōrero mōu - About you: 

As our preferred candidate, you will build into our supportive and collaborative culture, as well as bring experience in designing and delivering training, ideally within a Support Centre environment. 

You will be an engaging communicator who can take complex information and deliver it in an accessible way through targeted learning interventions. You will be an advocate for the Support Centre within OSPRI’s wider programmes of work and keep us in the loop for change.  

Your ability to anticipate and address gaps and opportunities across the support centre and drive a culture of continuous learning and knowledge sharing will be key. You’ll be someone who thrives on building strong relationships, and confident in engaging with across OSPRI to ensure alignment on Support Centre priorities.  

In addition, the successful candidate will have: 

• Proven experience at a senior customer service level within a contact centre environment. 
• Ability to make sense of complex information and translate that to different audiences. 
• Ability to take on new opportunities and challenges with high energy and enthusiasm.   
• A strong delivery focus.  
• Experience in identifying knowledge gaps and proactively addressing them through learning interventions.  
• Experience driving a culture of continuous learning and knowledge sharing.  
• Excellent communication skills (facilitation and written communication)  
• Understanding of adult learning principles and microlearning techniques (nice to have, not essential)  
• The ability to turn insights into actions through analysis and reporting. 
   

Me pēhea te tono - How to apply:  

To apply, please fill out the below section and include your cover letter and CV. Applications close at 4 pm, 26 September 2025.

Please note: Eligibility to work in New Zealand is mandatory, and this role requires a Ministry of Justice criminal history check and pre-employment drug and alcohol testing.   

OSPRI supports a workplace of diversity, equity, and inclusion where our people feel welcomed, valued, and supported to do their best work. If you need specific support or accessibility adjustments to enable you to take part in this application process, please don't hesitate to contact us.