How to set a new MyOSPRI password if you forget your old one

Use this step-by-step guide to reset your MyOSPRI password.

To reset your MyOSPRI password, follow these steps.

  1. 1 Select the link below.
  2. 2 Select Log in.
  3. 3 Select Forgot password?
  4. 4 Fill out your email address.
  5. 5 Select Continue.
  6. 6 Check your email inbox for a verification email and select the link in the email. This will redirect you to a screen where you can fill out a new password for MyOSPRI.
  7. 7 Select Reset password.
  8. 8 You will see a confirmation message saying that you have successfully changed your password.

If you don't receive a verification email

If you don't receive a verification email, check your spam folder as it may be in there. If it’s not, you can:

  • try logging into MyOSPRI. This will bring up a screen with the option to request your verification email is resent
  • call us on 0800 482 463
  • email us at