OSPRI Support Representatives

OSPRI is accepting applications for four OSPRI Support Representatives (OSR). These are full-time, permanent roles based in Wellington. 
 
Ko wai mātou - About OSPRI  
OSPRI is the livestock sector’s integrated disease management and traceability agency and a critical part of New Zealand’s agribusiness and food economy. OSPRI currently manages three major national programmes: TBfree (directed at the eradication of bovine tuberculosis), M.bovisfree (directed at attaining freedom from M.bovis) and NAIT (National Animal Identification and Tracing System).   

Our Support Centre is big enough to create a great team atmosphere, but small enough so that everyone feels empowered to contribute their ideas and get involved in projects to support your development. 
  
OSPRI is a purpose driven organisation, and our People Strategy vision is to have the most talented people doing their best work, feeling great about being a part of OSPRI.  We offer a great employee experience which aims to attract the best talent, builds the capability of our people, rewards and recognises them for their successes and gives them a strong sense of belonging.

Kōrero mō te tūranga - About the role: 
We’re looking for motivated and enthusiastic people who are passionate about delivering exceptional service, enjoy interacting with people over the phone, and are committed to fostering a collaborative team culture.  

As an OSPRI Support Representative, you’ll play a key role in assisting farmers, landowners, and other stakeholders in providing expert support and ensuring their needs are met with care and efficiency.  

Your strong communication and problem-solving skills will help you resolve queries and handle a range of administrative and compliance processes that are central to the support centre’s success. Every day will look a little different in this role, with a mix of calls, emails and other tasks to break up the day.  

Kōrero mōu - About you: 
We are looking for someone who understands the importance of excellent customer service and thrives on creating positive experiences for our customers. Your strong interpersonal and communication skills will help you build trust with stakeholders and handle queries with confidence.  

A solid understanding of New Zealand’s agricultural and farming sectors, along with prior experience in a customer service role, would be advantageous. However, what matters most is your enthusiasm, adaptability, and commitment to delivering high-quality support. 

In addition, the successful candidate will have: 

• Prior customer service experience 
• Strong communication and interpersonal skills 
• A passion for helping people 
• A proactive, organised approach 
• A curious mindset
• Confidence using technology 

In return we offer: 

• A supportive and energetic team 
• Interesting and exciting work 
• OSPRI days – paid days of leave between Christmas and New Year 
• Medical Insurance 
• Critical Illness, Trauma and Lifecare Insurance 
• Flexible working options 
• Study Assistance 
• Ability to purchase additional annual leave 
• Eye care allowance 
• Volunteer Day 
• Wellbeing Leave 
• Partners Leave for the birth or adoption of a new baby 

Me pēhea te tono - How to apply:  
To apply, please follow the instructions below and include your cover letter and CV. Applications close at 9 am on Wednesday, 9 July 2025.  

Please note: Eligibility to work in New Zealand is mandatory, and this role requires a Ministry of Justice criminal history check and pre-employment drug and alcohol testing. 

OSPRI supports a workplace of diversity, equity, and inclusion where our people feel welcomed, valued, and supported to do their best work. If you need specific support or accessibility adjustments to enable you to take part in this application process, please don't hesitate to contact us.