Our Support Centre is working reduced hours due to the Covid-19 orange light setting. Please contact us between 8am and 5pm, Monday to Friday.

You can report tag issues related to:

  • retention
  • readability
  • durability
  • performance.

We'll notify the tag manufacturer or distributor of the issue, and we'll pass your contact details on to them.

The tag manufacturer or distributor is legally obliged to respond to you within 72 hours of being notified of the tag issue, and must take all reasonable steps to resolve it.

File must not exceed 2MB.
File must not exceed 2MB.